SMS for Customer
Service and Support
Customer service and support are one of the most significant parts of a business after the sale. Happy customers keep coming back, refer new customers and leave honest and trustworthy reviews.
Customers want to connect with you
on their terms
Set your team up for success
Make it simple and easy for your customer support team to respond and create better customer experiences with text messaging’s natural and conversational charm.
Alleviate simple, frequently asked questions by using SMS automation and conversational AI to understand their intent and respond accordingly.
Work smarter with integrations
Respond to enquiries with text messages by using our direct Zendesk SMS integration. You can also connect with another app using Zapier or build your own integration with our bulk SMS API.
Customer Service and
Support Use Cases
A SMS customer service platform does more than just send and receive text messages. Many of our clients use Burst SMS to improve customer support and experience with:
Reminders & Reservations
Alerts for Emergencies
Feedback & Survey
2FA & Security
Why Burst SMS for
Customer Service & Support
With a 98% open rate, SMS messages are the best way for a business to provide customer service.